Frequently asked questions
What is your return policy?
You have 30 days from the date you receive your order to request a return - no explanation needed. Items must be unused, unopened, and in their original packaging. To start a return, email us at support@coverlis.com with your order number.
Can I return the product for free?
When your return is due to a defective, damaged, incorrect, or not-as-described product, we will cover the cost for your return. For all other return reasons (e.g., change of mind), you’ll need to cover the return shipping.
Where do I send my return?
All approved returns must be shipped to:
Coverlis – Capital Brands B.V.
Dick Ketstraat 14, 5645LB Eindhoven
North Brabant, Netherlands
Please wait for our instructions and return label before sending anything.
How long does it take to process a refund?
After receiving your order, the refund will be processed within 10 days.
Can I exchange an item?
Yes! You may request an exchange within 30 days of receipt, as long as the product is unused and in original packaging. Email us at support@coverlis.com to get started.
Do you offer free shipping?
Yes — we offer free standard shipping within the Netherlands on all orders.
How long does delivery take?
Orders are processed within 1–2 business days. Delivery typically takes 3-5 business days. You’ll receive a tracking link via email once your package ships.