At Coverlis, we strive to offer our customers the best possible shopping experience. While we understand that there may be situations where a refund or return is required, we have designed this policy to ensure clarity, fairness, and efficiency for everyone. Please read the details below to understand our terms.
We believe in being open and honest with our customers. Our policies are designed to protect your rights while ensuring that our processes remain efficient and sustainable. Whether you need to return an item or request a refund, you can trust that we will handle your case with care and professionalism.
Refunds are possible in the following cases:
Change of Mind: If you’re not satisfied with your purchase, you can return it within 14 days of receipt.
Defective or Damaged Products: If your product is damaged or defective upon arrival, notify us immediately so we can resolve the issue.
Order Cancellations: You have the right to cancel your order within 12 hours after placing the order, as outlined in the EU right of withdrawal.
To ensure a smooth process, please meet the return conditions outlined below.
We are happy to accept returns, provided that:
At Coverlis, we take great care in ensuring your order reaches you in perfect condition. However, we understand that damages can occasionally occur during shipping. If you receive a damaged or defective item, we are committed to resolving the issue promptly and to your satisfaction.
What to Do If You Receive a Damaged Item
Important Notes:
If you meet the above conditions, follow these steps to initiate a refund:
Below is an overview of estimated return costs to our central return location in China. Please note that these are estimated costs, and actual costs may vary depending on the size and weight of your package.
Region |
Shipping Service |
Estimated Costs |
Estimated Time |
Netherlands & Belgium |
PostNL, DPD, UPS |
€25 - €35 |
10-14 working days |
Germany |
DHL, Hermes, UPS |
€30 - €40 |
10-14 working days |
United Kingdom |
Royal Mail, DPD, UPS |
£25 - £40 |
12-16 working days |
France |
La Poste, Chronopost |
€30 - €45 |
10-15 working days |
Other EU Countries |
National postal services |
€30 - €50 |
10-20 working days |
Outside the EU |
FedEx, UPS, DHL |
$50 - $70 |
12-20 working days |
At Coverlis, we strive to make the return process as clear and smooth as possible. Below are the details for returning items to our central warehouse.
North Floor 5, Juxing Plaza
No. 8 Shuncheng 2nd Road, Guzhen Town
City: Zhongshan
Postal Code: 528421
Province: Guangdong Province
Country: China
Estimated Costs: The shipping costs above are estimates and can vary based on the size and weight of your return package. Please check with your courier for precise pricing.\n- Track & Trace: Ensure that your package is sent with a tracking code to avoid loss during transit.\n- Packaging: Items must be securely packaged to prevent damage during shipment.\n- Correct Address: Returns sent to an incorrect address cannot be processed, and refunds will not be issued.
If you have any questions about the return process or need further assistance, contact us at info@Coverlis.com. Our customer support team will be happy to help!
As a consumer, you have the right to withdraw from your purchase within 14 days of receiving your order. To exercise this right:
The following items are not eligible for withdrawal:
Refunds for withdrawals will exclude shipping costs, and return shipping is at the customer’s expense.
We process all returns at our central warehouse in China to:
While this approach may require extra effort from you, your contribution supports a more sustainable future. Thank you for your understanding.
This Refund Policy is governed by Dutch law, and disputes will be resolved under the jurisdiction of the Dutch courts.
Please note that the address below is not a return address, and returning items to this address may result in the loss of your refund:
Coverlis
Dick Ketstraat 14
5645 LB Eindhoven
The Netherlands
Email: info@Coverlis.com
Chamber of Commerce (KVK) number: 95327533
VAT number: NL867088370B01
Copyright Notice
The content of this policy, including text, layout, and design, is the intellectual property of
Coverlis and is protected under applicable copyright laws. Unauthorized copying, reproduction, or distribution of this policy in whole or in part is strictly prohibited and may result in legal action. If you wish to reference or use any part of this policy, please contact us at info@
Coverlis.com for permission.
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Why coverlis?
At Coverlis, we are passionate about bringing a fresh perspective to home design. As specialists in innovative sofa covers and furniture protection, we focus on combining functionality with elegance. Our mission is to help you renew your living space effortlessly while protecting your furniture for years to come.
Company Details
Coverlis - Capital Brands B.V.
Chamber of Commerce: 95327533
VAT: NL867088370B01
Phone: +31850041083
Email: support@coverlis.com
Facebook Messenger: Coverlis
Any questions? Check out our Frequently asked Questions
Or contact us via our contact page
Customer Service Hours
Monday - Friday 09:00 - 19:00
Saturday: 10:00 - 17:00