FAQs
Do you ship internationally?
No, we only ship within the Netherlands. For full details, please review our Shipping Policy or contact our support team.
What is your return policy?
Returns can be done within 30 days of receiving the order, please check our Return & Refund Policy for complete details.
How quickly can you answer my question?
We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours during our business hours.
How long is the processing period?
Our processing time is 1–2 business days. Orders are processed Monday through Friday, excluding major holidays.
How long does shipping take?
Shipping times vary but are typically 5–7 business days after the order has been processed. A tracking number will be provided via email once your order has shipped.
How much does delivery cost?
We offer free shipping on all orders—no minimum purchase required.
Which payment methods do you accept?
We accept a wide range of secure payment options including:
- iDEAL (Netherlands)
- Credit and Debit Cards (Visa, Mastercard, American Express, Maestro, and Union Pay)
- Shop Pay, Apple Pay, Google Pay
- Paypal
Is it secure to provide payment info on your site?
Absolutely. Our website uses top-tier secure payment gateways and SSL encryption to ensure your financial data is protected.
Is my personal data safe?
Yes. We strictly adhere to privacy regulations and handle all customer data in line with GDPR requirements.
Can I exchange or return an item?
Yes, exchanges are accepted under the same conditions as returns:
- Items must be purchased through our official online store
- Items must be unused and in original packaging with all tags
- Requests must be submitted within 30 days of delivery
- To initiate an exchange, please contact us via our Contact Page